Versa isn't syncing

[Worbie]

Hi, I just saw that S9 is now listed as being compatible, but I'm still having syncing problems. Is there something else I can do to try for it to work? I have:

• Latest version of app
• Notifications turned on
• Restared my cellphone
• Restared my Versa

Moderator edit: subject for clarity

[Rich_Laue]

@Worbie iveoved your sync issue question out of the notification issue thread. Feel free to edit the title. 

I suggest to look at one of my other posts on this subject.

[Worbie]

I've tried them and still it's not working properrly 😕

[kamp60]

Hi,

My Versa stopped syncing yesterday. Help!

Karen

[wmchapman]

Generally a communications hiccup @kamp60

Opening your bluetooth settings on your mobile and forgetting your Versa and letting it rediscover it normally puts everything right again.

If still not syncing (check by touching the fitbit screen and pulling down, or up with windows mobile) then a deeper dive is necessary:

Try restarting your phone (push side button until you get a slide to turn off dialog) and then restarting your tracker:

 Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. May take 10-15 secs so hang on, now let go of the buttons.

Turn your mobile back on and launch the fitbit App, pull down to sync. Syncing?

If it's still refusing a sync after there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/

[AlejandraFitbit]

Hey @Worbie, it's great to see you around and @Rich_Laue thanks for stopping by.

I appreciate all the efforts in trying to fix this issue and recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there. Also, make sure to have your location and Bluetooth on at the moment of syncing.

Let me know the outcome. 

[EdsonFitbit]

Hello @kamp60 @wmchapman, thanks for visiting the Fitbit Community.

I moved your posts to this thread in order to keep the Community organized.

@wmchapman Thanks for your help.

If you need further assistance, please let us know.