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Versa issue - black display

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‎06-28-2019 23:52

‎06-28-2019 23:52

Versa doesn't work, a few minute after swimming Versa shows a black display. There is no function anymore. It holds on since a few days. I have contacted  the fitbit support, no answer to my issue until yet. Could someone help me to solve the problem? 

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‎06-29-2019 05:50

‎06-29-2019 05:50

@Nerica welcome to our fitbit community! Regarding the black display issues that your Versa is experiencing, I was able to get in touch with our Support team and was told that they will contact you soon and follow up. Please keep an eye on your email account.

 

In the meantime, I'd like you to try the troubleshooting steps that are listed in this help article. These steps are helpful for this type of issues.

 

Let me know if you have any questions! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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