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Versa issues

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‎02-09-2019 16:12

‎02-09-2019 16:12

Versa not tracking active minutes, calories burned or hourly steps. Just acted up today. Please assist. 

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3 REPLIES 3

‎02-09-2019 16:09

‎02-09-2019 16:09

Versa not tracking active minutes, calories burned or hourly steps. Just acted up today. Please assist. 

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‎02-09-2019 16:18

In response to KAFO

‎02-09-2019 16:18

Hi, are you using by any chance a Third Party Clock Face? If yes, the install a Clock Face made by Fitbit itself. After installing it, restart you Versa and see if the problem is solved. If you still want to use a Third Party Clock Face, have a look at this topic about these Clocks. Good luck!!

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‎02-09-2019 16:20

‎02-09-2019 16:20

Hi @KAFO  is the Versa counting these things on the actual watch And just missing from the app? Ornisnthere no counting on the watch either?

Try restarting the Versa several times. If that doesnt help come back here 

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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