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Versa issues

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‎08-24-2019 19:26 - last edited on ‎08-25-2019 15:15 by

‎08-24-2019 19:26 - last edited on ‎08-25-2019 15:15 by

I've had my Versa for less than a year and a few months ago this thing went crazy. My versa started overheating on my arm. I'm talking about burning. Called the company and they were supposed to send me a box to return it. They asked a million and one questions and I even had the receipt. Guess what ya'll still no box to return it. What kind of customer service is this. Like I'm really upset. And all I keep getting is the run around. 

 

 

Moderator edit: subject for clarity

 

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‎08-25-2019 15:14

‎08-25-2019 15:14

Welcome to the Fitbit Community, @J9swalker. 

 

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit Versa and your experience with Customer Support. I am sorry to hear you are going through this situation and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I've updated your case for the Customer Support team so they can get in touch with you. You should be getting a reply soon. 

 

I'll be around if you need further assistance. 

 

 


 

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