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Versa issues

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‎08-30-2020 11:55 - last edited on ‎08-31-2020 10:54 by Fitbit Moderator

‎08-30-2020 11:55 - last edited on ‎08-31-2020 10:54 by Fitbit Moderator

In having problems with restet

 

 

Moderator Edit: Clarified subject

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‎08-31-2020 10:56

‎08-31-2020 10:56

Hi there @Fatman123, welcome to the Community Forums. 

 

In order for me to better assist you, would you mind giving me more details of the inconvenience you may be having with your Versa?

 

If you experience any of the following issues, restart your device:

 

  • Won't sync
  • Won't respond to button presses, taps, or swipes
  • Charged but doesn't turn on
  • Won't track your steps or other stats

Restarting your device turns it off and on without deleting any activity data.

 

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

Some Fitbit devices have small holes for sensors such as the microphone or altimeter. Don’t attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device.

 

I'm looking forward to your response, keep me posted. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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1 REPLY 1

‎08-31-2020 10:56

‎08-31-2020 10:56

Hi there @Fatman123, welcome to the Community Forums. 

 

In order for me to better assist you, would you mind giving me more details of the inconvenience you may be having with your Versa?

 

If you experience any of the following issues, restart your device:

 

  • Won't sync
  • Won't respond to button presses, taps, or swipes
  • Charged but doesn't turn on
  • Won't track your steps or other stats

Restarting your device turns it off and on without deleting any activity data.

 

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

Some Fitbit devices have small holes for sensors such as the microphone or altimeter. Don’t attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device.

 

I'm looking forward to your response, keep me posted. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes