Versa just shuts down

[SunsetRunner]

My tracker shut down the other day.  I thought it was the battery.  I put it on the charger and it wouldn't charge.  I went into the app and changed the clock face which woke it up.  Then this happened again last night.  I put it on the charger, changed the clock face and it started working.  However, I am currently at work without my charger and it's dead again.  How do I remedy this issue?  I received this as a Christmas gift, only having this for 5 months, it should not have these issues.

Moderator edit: format

[DramaQueenDiva]

Hi @SunsetRunner, since you have the Versa, I moved your post from the Flex forum to the Versa forum.

In regards to your Versa, since it won't hold a charge, that indicates to me that something is wrong either with the charger or the device itself.  Have you contacted Support?

[JuanJoFitbit]

@SunsetRunner Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it turns off all of a sudden.

Please make sure that the clock faces that you are selecting are developed by Fitbit and not third party just to see if it's a third party clock face that is making your Versa to turn off. After this, restart your Versa as described in this help article, if you haven't done so and see if the issue gets fixed.

Thank you so much for your help @DramaQueenDiva!

Keep us posted on the outcome! 

[SunsetRunner]

Well, I was able to shut it down by going to settings and scrolling to shut down.  Now it won't turn back on.  Now what?

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@JuanJoFitbit wrote:

@SunsetRunner Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it turns off all of a sudden.

Please make sure that the clock faces that you are selecting are developed by Fitbit and not third party just to see if it's a third party clock face that is making your Versa to turn off. After this, restart your Versa as described in this help article, if you haven't done so and see if the issue gets fixed.

Thank you so much for your help @DramaQueenDiva!

Keep us posted on the outcome! 

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[JuanJoFitbit]

@SunsetRunner Thank you for getting back and trying the trouble shooting steps mentioned above.

I'd like you to try the troubleshooting steps listed in this help page. It also contains the restart process but you can skip it since you already tried it. After this, charge your Versa for 2-3 hours and let me know if your Versa gets back to life.

See you later!

[SunsetRunner]

Thank you so much! I called customer support yesterday and they are
replacing my tracker under warranty.

--
Dione Dameron

[JuanJoFitbit]

@SunsetRunner That's great news! I'm glad to hear that our Support team is sending you a replacement unit. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[SunsetRunner]

The same thing happened yesterday. It won't turn on or charge. Am I still under warranty?

[JuanJoFitbit]

@SunsetRunner Thank you for getting back. I'm sorry to hear that your Versa experienced the same issue. Regarding your question, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.