Versa keeps shutting down after the update

[Martiika]

After latest update to software on watch , it is shutting off continuously and will not start until I plug it to charge. Battery is 100% and it's not a battery issue. Tried doing a master reset still doing the same . Please reverse this software update as it has ruined my watch. It's not fair for us to have pay for a new watch when this one is fine before the update. Please fix. Thank you

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Martiika, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

At this point, I recommend doing a factory reset on your Versa (before doing it, make sure to remove your watch from your Fitbit account and phone's Bluetooth settings): 

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

[sa415]

I’m having the same issue. My Versa, which had been functioning just fine before the update now keeps dying on me - but when I put it on the charger, it says the battery is fully (or nearly fully) charged. 

I’ve tried everything. When I tried the troubleshooting steps exactly as described here, the watch shows the logo, vibrates and then goes right to the watch face being on - it doesn’t complete the factory reset process, so it just dies again a few minutes after being taken off the charger. I’m really frustrated and I’m done. 

I’ve stuck with Fitbit for a long time because I loved the app, but I’m really frustrated with updates being pushed that basically make my device unusable. Honestly, after making my way up the chain and owning a Charge, Charge HR, Blaze and now a Versa, I’m finally out. I’ve ordered a couple of flagship model watches from that fruit company so now I just need these Versas to get me and my husband through the next few days until our new watches arrive. This most recent update fiasco was the straw that broke the camel’s back. 

[Merchus]

Hi, I'm having the same problem, but in this case, I have not even updated the software, it keeps shutting down if I put it off the charger. I've tried to reset it and now it doesn't even work on the charger, just the fitbit logo appears over and over again. I need a solution. My warranty expired 3 weeks ago and now I have to but a new smartwatch because this one doesn't work! I'm desperate!

[MarreFitbit]

Hi there @sa415 and @Merchus! We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services. Thanks for following the steps I provided above. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual what means it may take almost 7 business days to respond.