help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa keeps shutting down

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-28-2020 04:58 - last edited on ‎06-29-2020 07:06 by Fitbit Moderator

‎06-28-2020 04:58 - last edited on ‎06-29-2020 07:06 by Fitbit Moderator

My Fitbit keeps turning on and off. It will turn off and show the Fitbit screen, and on again like normal. How can I fix these issue? It is charged to 100%. 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎06-29-2020 07:06 - edited ‎10-12-2023 02:47

‎06-29-2020 07:06 - edited ‎10-12-2023 02:47

Hi there @zeinabf13, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's recent behavior. I'll be glad to help you.

If you haven't done so yet, please restart your Versa by following the steps below:

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎06-29-2020 07:06 - edited ‎10-12-2023 02:47

‎06-29-2020 07:06 - edited ‎10-12-2023 02:47

Hi there @zeinabf13, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's recent behavior. I'll be glad to help you.

If you haven't done so yet, please restart your Versa by following the steps below:

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes