Versa keeps shutting down

[Sammantha1018]

So I've had my Versa since they first came out.  And now it won't stop resetting itself.  I hadn't synced it for over two years since I was replacing phones constantly until last night.  WTH.  Is this thing toast now?  I've done the two button reset, the three button reset and nothing.  I changed the clock face and still it is resetting on its own to the point I had to take it off while at work.  

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Sammantha1018, welcome to the Community Forums. I'm sorry to hear about your Versa's behavior. I appreciate you've taken the time to troubleshoot your watch prior to posting here.

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

We hope to get you back on track soon.

[sharewarebear]

My versa lite has been doing the same thing. I was just chatting with customer service and was advised that it is out of warranty. (I got it around mid march of 2019) It was working fine until the latest update. When I brought up the idea of it being a software issue, It was quickly dismissed saying my device was up to date. I was offered a 25% discount on a new unit. I am not sure I am going to use it as I don't want to be in the same boat next year when it is just out of warranty. Plus if it is indeed a software issue, a new unit will likely do the same thing.I should also add that there was period of a couple months I wasnt wearing it due to covid. It was working prior. When I updated it, it started acting up.

[Malissa033]

Did you just do the update? My Versa also started acting up and now won’t turn on or work. Started having issues right after I updated it. 

[sharewarebear]

Long story short, I haven't been wearing my fitbit for a month or so due to being off work because of covid (work shortage). I replaced my phone and wanted to get my fitbit set up with it. Had some problem with that and customer service helped me with that. I guess in the process it updated and started the random restarting. I have done a couple factory resets in hope that there was just a glitch in the installation of the update.

I have been reading and this seems to be a common problem. Too bad they can't fix it and just the customers to buy a new one with only a 25% discount. I guess fixing the software problem won't sell new devices.

[MarreFitbit]

Hi there @sharewarebear and @Malissa033, welcome on board. We're sorry to hear that you're going through this situation with your Versa smartwatches. We understand and respect your decision regarding the 25% our Support Team previously offered.

Please know that when a Fitbit devices is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty.

Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services.

Let me know if you have any questions present.