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Versa left button not working

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‎09-16-2020 12:41

‎09-16-2020 12:41

The left button on my versa only works occasionally I've tried restarting it several times it's just the same. Also every few weeks it loses connection with my phone and has to be re-synced i'm starting to lose my patience with fitbit this has been going on for months you try and contact them but you're directed to their US site and never get a reply. 

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‎09-16-2020 22:32

‎09-16-2020 22:32

Hi @swright107, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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