Versa lite - Data not cleared Sync and try again

[neepa35]

It has been a great disappointment which brings me here to this forum to raise this with larger audience and appeal to think twice before purchasing Fitbit watch. I am hanging on this situation since last few days having no clue who will resolve this.

Email conversation having subject - Re: Fitbit Versa Lite - Not waking up - #47922060 [ ref:_00D40N2lj._5005a2Mtcl9:ref ]

Telephonic support having case - 47971218

Troubleshooting steps I've followed till date and still hoping someone will help me resolve this someday.

1.)

• Hold the back button for about 8 seconds. 
• When the Fitbit logo disappears:
• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates you initiated the factory reset. 

2.)

• Remove the watch from Bluetooth 
• Turn off other Bluetooth connections 
• Confirm the Fitbit app is up-to-date 
• Restart the phone 
• Set it up as a new device 

3.)

• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa Lite again.
• If there is no connection, restart your Versa Lite.

4.)

• Go into the fitbit app 
• Remove the device from there
• Went into the Bluetooth settings on phone
• Unpaired it from there.
• Go back into the Fitbit app
• Set up device again

[DaleHouse]

Nothing works for me dont know how to proceed. 

[adam76112]

Most of the procedures listed in this community web are wrong. I have just been in a chat with customer support and this is how you go about resolving this issue. Please note the cross indicates that there is nothing on the watch I believe.

1 - assuming you are already paired and connected to the versa

2 - click on top-left circle icon

3 - click on set-up device and follow the procedure

4 - Select which device you want to setup

5 - click on replace with versa2 when asked

6 -  follow prompts and you will end up with a working watch again

Over the last month I've tried all of the procedures listed here, one of which seems to be repeated many, many times by a woman on here.  It doesn't work. Follow this procedure above or start a chat with someone from fitbit who will tell you to do the same thing. The chat service is brilliant BTW

Good luck

[DaleHouse]

Thank you so much for the advice. I had to buy another watch as this happened 3 times after getting the watch to work again. I will try this method.