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Versa lite bluetooth not pairing or working

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‎12-26-2019 05:57

‎12-26-2019 05:57

I am so frustrated with this.  My watch will not pair with bluetooth. My phone can't even see the watch in pair mode. I have Samsung S10+. Everything is updated. I have rebooted the watch, the phone, and even uninstalled the app. Please help! 

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‎12-26-2019 07:12

In response to Bigmckyfan

‎12-26-2019 07:12

@Bigmckyfan Wonderful!  Glad to hear you are getting a new device.  🙂  

 

Happy stepping!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-26-2019 06:41 - last edited on ‎06-30-2024 05:39 by Fitbit Moderator

‎12-26-2019 06:41 - last edited on ‎06-30-2024 05:39 by Fitbit Moderator

@Jrans Hello!  Unfortunately, this is an issue on Apple's side.  Fitbit is a competitor and Apple will not allow Fitbit devices to respond to text messages, so there's nothing Fitbit can do at this point.  The ball is in Apple's court, so to speak.  

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎12-26-2019 06:52

In response to Heather-S

‎12-26-2019 06:52

I contacted fitbit directly and went through everything. They are sending me a new device under warranty! Thank god!

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‎12-26-2019 07:12

In response to Bigmckyfan

‎12-26-2019 07:12

@Bigmckyfan Wonderful!  Glad to hear you are getting a new device.  🙂  

 

Happy stepping!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer

‎12-26-2019 17:01 - last edited on ‎06-30-2024 05:38 by Fitbit Moderator

In response to Heather-S

‎12-26-2019 17:01 - last edited on ‎06-30-2024 05:38 by Fitbit Moderator

Hi @Heather-S , nice to see you around. Thank you for your help and notifying us about the situation of @Bigmckyfan .

@Bigmckyfan a warm welcome to the Community! Thank you for taking the time to troubleshoot the situation and for contacting Support. I'm glad to hear that you are receiving a replacement from our Support Team. 

Please do not hesitate to contact the Community back, if you need any advice or assistance with your Fitbit. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎12-27-2019 21:19

In response to JuanFitbit

‎12-27-2019 21:19

Hi I'm new to the community. I wanted to share my frustration re syncing the notifications with my watch. Though I checked that all the setting is on, I don't get why I need to go back and forth to manually synchronize it! Besides I can see the notifications working sometimes and suddenly I get the message that the "Notifications system is not running". I would much appreciate your support. Thanks. 

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‎12-29-2019 15:47

In response to swmadbak

‎12-29-2019 15:47

Hi @swmadbak , a warm welcome to the Community! I'll be glad to help you further.

 

Could you please confirm your mobile device's model as well as it's operating system?

 

Please check if it is compatible with our devices. 

I'll also recommend you to have a look at this article: Why are notifications delayed or missing?

 

I'll be expecting your reply 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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