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Versa lite cannot be detected

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‎08-01-2020 21:51

‎08-01-2020 21:51

device cannot be detected and will not sync. How can I resolved this? Restart phone and watch, restart Bluetooth on phone. Still unable to detect. Have I bought a piece of junk?

 

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‎08-02-2020 03:20

‎08-02-2020 03:20

Hi @Ctw82  what phone are you using?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-02-2020 04:22

‎08-02-2020 04:22

Same thing It’s happening to me.I have a iPhone A+ and have tried everything

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‎08-02-2020 08:09

In response to NellyG

‎08-02-2020 08:09

Samsung note 10+.

Now I try to factory reset my versa lite n my phone cannot detect the watch. Tried the Bluetooth on my phone and it is working. This is my second fitbit and it is really junk. 

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‎08-02-2020 20:04

In response to Ctw82

‎08-02-2020 20:04

Hi again @Ctw82 The not 10 is not listed in the Supported Devices List  but it is not incompatable either. Try the two help articles below, but if you still cant get it to connect then contact Customer Support. 

HOW DO I SET UP MY TRACKER?
http://help.fitbit.com/articles/en_US/Help_article/1873

WHY CANT I SET UP MY TRACKER
http://help.fitbit.com/articles/en_US/Help_article/1872

Fitbit Support  

 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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