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Versa lite not charging

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‎09-08-2019 17:16

‎09-08-2019 17:16

Hi. I got a versa lite as a gift in april and it was working fine till last month when I put to charge and it wouldnt charge. The battery slowly drained out. It is at a zero and only shows charging at 0% when I plug in but will not charge and the screen goes off as soon as I take it off the charger. I changed USB ports, cleaned the pins, bought a new charger. Restarted it. Reset it. Nothing works. Please help

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‎09-09-2019 05:39

‎09-09-2019 05:39

@Sam112 welcome to our Fitbit Community! I appreciate your time spent trying the troubleshooting step you mentioned above before contacting our forums.

 

Since your Versa is still unable to keep a charge, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Let me know if you have any questions! 😀

 

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎09-11-2019 22:18

In response to JuanJoFitbit

‎09-11-2019 22:18

Thank you so much. Appreciate it.

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‎09-12-2019 06:51

In response to Sam112

‎09-12-2019 06:51

@Sam112 You are very welcome!

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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