Versa lite not getting notifications

[Kaamold]

My versa lite is not getting any notifications. Anyone else? 

[Guy_]

Hi, was it working  until recently?

try rebooting the watch and phone

Logout of Fitbit app [click profile photo, top left, scroll to bottom]

Shut down watch [ Swipe left, Settings, at the bottom,

About, at the bottom, Shutdown]
Reboot phone
Start watch [Hold button till it vibrates and wait for Logo and clock to appear]

[Kaamold]

 No it hasn't worked since I got my new phone

Sent from Yahoo Mail on Android

[Guy_]

Ah, your new phone is the reason!

Suggest you do the installation on the new phone - Check setup procedure

Also check your phone is on the compatible phone list. Just in case.

[Kaamold]

My phone Samsung Galaxy Note 10 is not on the list, any idea when it might be compatible? 

Sent from Yahoo Mail on Android

[Guy_]

@KaamoldI believe not being on the compatibility list means it has not been verified.It may work but as every phone is different its functionality cannot be assured.

• Just to be sure, the phone is constantly connected?

You can check

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Sync -

See when last synced

Try refresh by touching circle it should say "a moment ago"

• and you did do the following procedures?

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Notifications

And verify the top 4 items are correctly defined.

And

App Notifications

Tick any other apps you wish to hear from

NB.  Notifications have to appear on the phone which has to be in contact with the watch for them to appear on the watch. Deleting them on the phone removes them from the watch, and vica versa.

If you missed seeing a notification on the watch, swipe down from the top edge and they will show [or be all caught up]