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Versa lite not syncing

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‎03-20-2021 07:42

‎03-20-2021 07:42

It’s been almost two weeks now and my watch won’t sync… I tried ALL the suggestions, updates and NONE worked… this is very frustrating because when I contact support, they are just saying they are aware of the issue and are addressing them, but two weeks really 🤦🏾‍:female_sign:!  I starting to wonder if me switching from Garmin to Fitbit was a bad idea.  Today is Saturday and my watch says Wednesday, 3:54p 

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5 REPLIES 5

‎03-20-2021 09:17

‎03-20-2021 09:17

mine decide just a while ago to display nothing and refuse to sync.

 

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‎03-20-2021 11:36

In response to Miles42

‎03-20-2021 11:36

I just got.mt device brand new today.

On the app on my phone it's synced and collecting data. However the watch is asking to still be connected to my phone...which it is 😔

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‎03-20-2021 17:38

‎03-20-2021 17:38

I have the same issue and my warranty is 3 weeks over so they say I am SOL

 

check if you are over 12 months for warranty. 

carol

 

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‎03-21-2021 16:30

In response to Miles42

‎03-21-2021 16:30

If you have versa life you better be in the 12 month warranty because otherwise, like me 3 months over, I have 3 separate work orders open and they did nothing and now tell me I am SOL but will give me 35% of a reburbished one and I have to ship mine back to them.  Customer service does not exist with this company

 

 

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‎03-21-2021 16:31

‎03-21-2021 16:31

Mine does nothing except to sing and it doesn't work and fitbit said nothing they can do because  I am 3 months over warranty, but truth be known, it hasn't worked in these last 3 months.  Will give 35% off a refurbished and you have to send yours in...  Not a happy camper

 

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