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Versa lite not working

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‎11-18-2023 06:39

‎11-18-2023 06:39

Stuck on the logo screen and shuts off and it says 0%. And it won’t charge.  I tried troubleshooting steps from support.  It did not help.

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‎11-18-2023 07:02

‎11-18-2023 07:02

Could it be the charger that is not working ?

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