Versa lite screen working sporadically - often not at all

[faviell]

I've had my Versa lite for a little less than 3 months (since Christmas) and for the last week teh screen has been becoming less and less responsive.  It turns on with the side button, but frequently I can't then get it to swipe to see steps, heart rate etc.  And if it does swipe, it may only move part way before freezing.  I've tried restarting it several times, cleaning the screen (with a little bit of glasses cleaner) etc.  All of which have provided a very very brief moment of working properly again.  It's rather frustrating, especially in a device that is still relatively new.  Any suggestionis?

[Marrrmaduke · Accepted solution]

@faviell Have you attempted performing a factory reset? Because factory reset erases the data from your watch, please sync it first. Before performing the factory reset, please remove Versa from the paired devices list on your phone (not Fitbit app) and reboot the phone. Then open settings app on your Versa, scroll down to About, tap and then scroll down to Factory Reset. If you cannot perform the factory reset because your screen is unresponsive, please try using the button:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page. The good news is your watch should still be covered by the warranty.