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Versa lite taking forever to setup

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‎01-31-2020 22:25

‎01-31-2020 22:25

Ok so I have a Fitbit Versa lite. I was getting incomplete sleep data so I did a factory reset on it. I probably shouldn’t have done that. It’s been 4 hours now and it’s still setting this thing up. My app on my iPhone 6s says updating 49%. I tried the steps where it said to remove the device from my account and set it up as a new one, tried uninstalling and reinstalling the Fitbit app and all that and still this keeps happening. Any insight? I can’t believe it should take 4 hours to update this thing?

ive only had it a week. Any ideas? Should it take this long? I’m seriously reconsidering my purchase and thinking about just returning it

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‎01-31-2020 22:26

‎01-31-2020 22:26

I should also add, my WiFi connection for my phone is strong, over 100mbps and the watch is on the charger and fully charged

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‎02-01-2020 05:46

In response to troy272

‎02-01-2020 05:46

I solved the problem. After removing the device and adding it again it still did the same thing. It also did the same thing after I set it up as a new device. I did this on 2 different phones. I decided to try a last resort method and connected to a laptop and it worked. Maybe it was a phone or app issue that caused the trouble but connecting to a laptop and running the setup that way worked for me. I also managed to get it paired back to my phone so all is good now.

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