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Versa lite, trouble syncing and won't keep time

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‎04-07-2020 19:59

‎04-07-2020 19:59

I am struggling to get my fitbit to sync with the app on my phone, this will sometimes take up to 20 minutes of manually trying to sync. Also between syncing times the clock on my versa will not keep up and is constantly lagging, currently 10.56am and versa reads 9.25am.

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‎04-07-2020 20:09 - edited ‎04-07-2020 20:10

‎04-07-2020 20:09 - edited ‎04-07-2020 20:10

Hi @Sambanta  What phone are you using? Try restarting the Versa several times and see if that improves things. Also try THIS Help Article on syncing problems.

Restart your tracker  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-07-2020 20:31

In response to NellyG

‎04-07-2020 20:31

I am using an Oppo A57, I have restarted it several times hoping it would make a difference but nothing sadly. Will try the other thing, thanks

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‎04-07-2020 23:43

In response to Sambanta

‎04-07-2020 23:43

Unfortunately that phone is not on the Supported Devices List  which may be the cause of the problem. Try everything in the Help Article, but if nothing works then try Customer Support and see if they are able to help 

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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