Versa lite update problem

[301060dd]

Versa lite update problem

[SilviaFitbit]

@301060dd Welcome to the Community. Sorry for the delayed reply. 

I would like you to confirm you're doing this procedure to update your Versa Lite. If you are but you're still experiencing issues, please try the tips mentioned in this article: How do I update my Fitbit device? 

If after trying the procedure above, you're still experiencing issues, please reply to the following questions:

- Are you updating it through your phone?

- Which phone are you using? 

- Are you seeing any error message while updating your Versa Lite? 

I'll be around if you need further assistance. 

[301060dd]

Hi
I’ve been trying to get the firmWare update pushed but it continues to
fail with a red x and says "Data not cleared. Sync and try again" I
removed the Versa from the app and paired again.tried everything -
restarted the phone, deleted the App, removed the device,

[301060dd]

-Yes updating through my phone.

-lenovo k8 note

-with a red x and  says "Data not cleared. Sync and try again"

[SilviaFitbit]

@301060dd Thanks for getting back. I appreciate the extra details mentioned. 

I've checked the Community and I noticed that some users have been able to resolve this issue by performing the troubleshooting mentioned in this post. 

I'll be around if you need further assistance.