Versa lite won't sync and keeps losing time

[Tobyshoomum]

Hi, can anyone help me please? I have Versa lite which for the past 3weeks has been losing time and doesn't sync to my phone automatically. I have to do a manual sync daily and this is now taking longer and longer, but it still doesn't show the correct time on my phone. I have tried all the suggestions- unpaired/ switched of the Bluetooth/ removed the auto time zone/ uninstalled app/ reinstalled app etc but nothing has worked. My Versa lite is currently 2hrs behind and now won't sync at all 😔.

Can anyone help me, this is really annoying and frustrating.

[Tobyshoomum]

Update: my watch is now 2hrs 30mins out of sync with real time, my phone isn't picking up my watch via Bluetooth, even though my watch is right next to my phone and both are fully charged! Nothing is registering on my phone, have lost all of yesterday's data as well.

Have spent hrs trying to rectify this issue, getting to be beyond a joke and annoying. 

Any Fitbit tech staff able to help?

[Teresad18]

Literally have the same issue with my versa lite

[Tobyshoomum]

Sorry to hear that @@teresad18, my watch is now 3.30hrs out of sync, I have reverted to wearing a "traditional" wrist watch:watch: which I bought some 40yrs ago-never had any issues with it and only had to replace the  battery once 

[Teresad18]

My watch is now over 5 hours out of sync

[Tobyshoomum]

My watch is now 6hrs out of sync, nothing registers on my phone! The tech person suggested I use another "smart device" to sync my watch and that the problem is my phone and not Fitbit. No recognition that NOT everyone has lots of other smart devices at their disposal or family and friends that they can borrow from....so unhelpful ☹️. Hope you have had better luck and are now connected.

[Teresad18]

They are definitely phasing these out. My watch had an update Last week and im sure they had something in there that would stop the watch from syncing. I did have other smart devices and the connected so quickly without any issue. It's a way to make money. Even if they give you 30% off you still have to buy a nee device... little do they know we have other companies we can get out smart watches from... not as stupid as we look

[Juliemad]

I've been having the same problem on my Versa Lite and has been ongoing since August 7th. Its done this before a year or so ago and fitbit sent out an update that fixed it. Sounds like one of their recent updates messed this up, again. Their products should last more than a year which is always when the problems occur with them. The last time i had to go back to my Charge & use it since the Lite wasnt reliable.

[Elliedon]

This is so weird that this is happening exactly the same to me. Since August 14 my versa lite is not syncing and the Bluetooth on my phone now doesn't even pick it up any more. Must be an update or something from fitbit end. Any help getting it back online? I have removed it from app but now cannot reinstall it!! 

[Bloom36]

Hi have you managed to resolve my Fitbit aha done this I’ve uninstalled and put back to factory settings and now will not connect to phone at all. 

[Juliemad]

I suspect FitBit isnt going to do anything about responding to this because this thread says its been marked as having been answered - even though it hasnt. People need to check the box in the first inquiry saying that they too are affected by this.  If there was a way to unmark this as answered, that would be great.

[Teresad18]

You all need to call fitbit. They will transfer you to the warranty department and give you a code for 30% off a new watch. This is a money grab from them. Purposely making our fitbits stop working and then trying to get us to buy new watches. And my warranty ran our in Jan of 2022

[Tobyshoomum]

Hi, I can't unmark this as unanswered...sorry. it definitely hasn't been answered. My Fitbit is now around 8 hrs out of sync, won't sync at all. I have tried it on a different and very new i-phone then mine and still have the same issue 😭.

My traditional wrist watch which is over 40yrs old is much more reliable.

The tech team suggested going back to a factory reset, which hasn't worked and the warranty section have offered a 35%discount on a new Fitbit.

Not having a discount when the fault is with Fitbit and only a week out of warranty when the fault started 😡

[Elliedon]

I have contacted fitbit and they said to do a list of things:

force stop app

Turn blueTooth off/on

unpair from bluetooth

Restart phone/fitbit

uninstall/reinstall app

Try to sync

nothing worked. I too reset to factory settings and it recognises it on my phone but it says I need to do an update which fails every time. Can't use the fitbit at all now. I think I am in warranty so I might try to get a replacement if all else fails. 

[Elliedon]

Have been onto fitbit again and they can't suggest anything to fix it. I now need to wait for an email from the warranty dept. 

[Sueton]

How long is the warranty for please. I also did a factory reset. The app finds my watch but can’t connect, I have spent hours on this and am at the point of chucking it in the bin. I would never buy another, I got this Xmas 2020 and with the monthly subscription it has cost well over £250 definitely not worth it.

[Teresad18]

In Canada the warranty is 2 years. 

[Hatefulledhag]

This is my situation. And it’s driving me mental. 

[Hatefulledhag]

Yes. Mine went on the same day.

[Juliemad]

In the US, 1 year. The same thing we're all experiencing happened last year in July. They got their act together and sent out a software update & an app update. This is my 3rd fitbit and will be my last as i get tired of them not working right after the warranty ends + the fact that a portion of stuff on the app used to be free before they decided to fleece you of more money by wanting you to upgrade to the premium package.