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Versa locked out

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‎08-19-2019 06:50 - last edited on ‎08-20-2019 06:51 by Fitbit Moderator

‎08-19-2019 06:50 - last edited on ‎08-20-2019 06:51 by Fitbit Moderator

My dad thought my pin code was a calculator and typed it in

alot of times and now its locked out and telling me to unlock by using my phone so i used fitbit help i searched up what to do and so i clicked on my watch picture and went device lock as it said then the instructions said click on reset pin ive look around device lock and theres no reset pin lock i dont know what to do.

 

 

Moderator edit: format

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‎08-20-2019 06:51

‎08-20-2019 06:51

@Willki it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it got locked even though you have tried to reset it.

 

I'd like you to check out Ricardos's post and make sure to follow the steps as recommended. If the issue persists, let me know and I'll be happy to follow up.

 

See you around! Smiley Happy

JuanJo | Community Moderator

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