Versa locks up and loses steps during walk

[Bamababe]

For two different mornings this week my versa has locked up during my walk and when I look at my watch all I see if the Fitbit logo.  I do the reset and all my steps are lost.  None recorded.  I have lost each morning about 5000 steps. How do I fix this so that it wont happen anymore?  Why does it lock up and not count my steps?   Help please

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Bamababe. I am sorry for the delayed response.  

I appreciate your participation in the Forums and sharing the issue you're experiencing with your Fitbit Versa rebooting itself during your walk. I understand that you lose the steps, thank you for your efforts to resolve this by doing a restart. Thank you for bringing this to our attention, I would like to confirm that we’re aware of this issue and working to identify a resolution as quickly as possible. I appreciate your patience and understanding while we work to improve your experience. 

If you would like to manually log your exercise, please follow these steps: How do I manually log exercises in the Fitbit app?

If you have any questions, feel free to let me know.

[acr21]

I am getting exactly the same thing. It only does it in walk mode and says battery is flat and that when I re charge it always  has at least 10%