Versa loosing time

[Haze34]

Every time I wake up my versa has lost time.

it can be anything from 10 mins to an hr.

up till now I have just done a manual sync but this morning the app won’t sync as it says it can’t find my versa

any help appreciated 

[JuanJoFitbit]

@Haze34, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it looses time and won't sync with your phone.

I would like to know what is the brand and model of your phone.

In the meantime, please try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if the issues get fixed.

Keep me posted on the outcome! 😀

[Haze34]

Hi thanks for the reply

i have an iPhone X

[JuanJoFitbit]

@Haze34, I'm sorry for the late response. However, I appreciate the information.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm so glad to hear that a solution was provided and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀