Versa loses time even when it's still syncing

[Poblett_1]

My Versa is losing time..over an hour a day. Have tried resetting and resyncing it but no joy! Can anyone help?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Poblett_1, welcome to the Community Forums. I'm sorry to hear that your Versa is losing time even when it is still syncing to your Fitbit app. We acknowledge the limitation we have on our part particularly on what you have experienced. Thanks for your time and efforts in trying to solve this issue prior to posting here.

I've seen you got in touch with our Support Team regarding this issue and they tried helping you to get it solved. Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. If you have any questions about the resolution of your case, feel free to contact them back for a further explanation of the information you were provided or you can also check our warranty policies here for a better understanding.