11-28-2020 07:57
11-28-2020 07:57
My fitbit versa is not keeping the correct time overnight, for the last week when I wake up its 30 minutes slower than the correct time. I've factory reset it which has not fixed the problem. I've also reset the app, restarted the app, 'forgot' and reconnected the bluetooth connection all to no avail. Has anyone else experienced this and have any way to rectify this?
11-28-2020 09:13
11-28-2020 09:13
Mine has been doing this often on for the past two months. At first it was a significant amount of time now it’s just minutes. So annoying. Mine was replaced in August, and now that I’m still experiencing problems Fitbit says they will not support it since it’s out of the warranty. I think I’m about ready to get rid of my Fitbit and move to Apple.
11-28-2020 11:38
11-28-2020 11:38
I'm so over fitbit! I can't connect/sync at all. The time on my Versa lite is now 1/2 hour behind. I had this issue at the start of the year, and fitbit sent me a new "pebble". I did a factory reset yesterday, and took hours to get to sync with phone, now won't sync at all. I can't get it to pair, and can't even find the pairing Bluetooth information on my fitbit app.
11-29-2020 02:11
11-29-2020 02:11
My Versa has been losing time steadily for the last week or more. Syncing is very intermittent, and it will no longer "pair" with my phone. I have reset/rebooted the watch at least five times. I've rebooted my phone. I've turned Bluetooth on and off. I've forced Bluetooth to "forget" the paired device. I chatted with Fitbit support and they had be disable automatic time zone(s) on the application and change it to manual (That's EST/Toronto for me). It seemed to work and then stopped working. Today it wouldn't sync for over 10 hours and the watch was FORTY minutes behind. Who the heck has ever heard of digital watches running slow! I also noticed that my watch seems to be using more power since in a day the charge has reduced by around 30% or 32%, whereas normally I get four days so only 20% battery usage per day. I'm not happy. This was an expensive gift to me.
11-29-2020 08:54
11-29-2020 08:54
11-30-2020 08:16
11-30-2020 08:16
11-30-2020 08:18
11-30-2020 08:18
11-30-2020 08:20
11-30-2020 08:20
11-30-2020 12:09 - last edited on 12-03-2020 06:38 by DavideFitbit
11-30-2020 12:09 - last edited on 12-03-2020 06:38 by DavideFitbit
I know. Frustrating. I think my current one, which was a replacement in February, will be out of warranty, as it goes back to the original ones purchase date. I think my extended warranty is probably out as well. So so many people are having the same issue.
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Currently 1/2 hour behind. Not wearing today, as I rely on time and alarms.
Moderator edit: merged replies
11-30-2020 13:05
11-30-2020 13:05
15 min behind today and won't sync. Pointless wearing it at the moment
11-30-2020 14:17
11-30-2020 14:17
This has been happening to me as well. It's now running over half hour behind. Also the Bluetooth now will not join. I have uninstalled app and reinstalled several times and tried to connect but no luck
11-30-2020 14:28
11-30-2020 14:28
12-01-2020 04:47
12-01-2020 04:47
Have you had any feed back from customer support ?
12-01-2020 09:19
12-01-2020 09:19
12-01-2020 17:01
12-01-2020 17:01
They may get it fixed, but their apathy is going to be remembered long after they do.
12-01-2020 17:01
12-01-2020 17:01
Mine is now 61 minutes 😫
12-01-2020 18:32
12-01-2020 18:32
12-02-2020 06:15
12-02-2020 06:15
78 minutes this morning, have reached out to the support team on twitter in the hope we get a quicker resolution, they have been responsive thus far
12-02-2020 09:10
12-02-2020 09:10
12-02-2020 14:18
12-02-2020 14:18