Versa move notifications not working

[Lms963]

The move notifications are not working at 10 minutes before each hour. If I happen to look at my watch exactly at the right time it does display on the screen just doesn’t buzz. I recently started using the wallet app and added a credit card. Could be related to that. I have tried to reset (holding left button and bottom right button until logo appears) about 20 times and it still doesn’t work. 

[JuanJoFitbit]

Hi @Lms963, it's great to see you in our Fitbit Community. I'd like to follow up and help you with your Fitbit Versa since the move notifications are not working. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try a factory reset in order to fix this issue. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Sync your device before this in order to avoid losing current data. Also, make sure to install the wallet app again and see if the vibration and move notifications issues get fixed.

Keep me posted on the outcome.