help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa multiple problems

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-22-2018 23:21

‎04-22-2018 23:21

So floors won’t track, sleep time won’t track, and heart rate only works from time to time! I love the fact that it’s waterproof that’s why I upgraged from charge but **ahem**! Please help ! 

Best Answer
0 Votes
5 REPLIES 5

‎04-23-2018 00:33

‎04-23-2018 00:33

Have you tried restarting?

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎04-23-2018 16:31

In response to NellyG

‎04-23-2018 16:31

Yes no help
Best Answer
0 Votes

‎04-23-2018 16:35

In response to Glockman51

‎04-23-2018 16:35

Now try a Factory Reset.  Swipe left to Settings, scroll down to About and select Factory Reset. If that doesn't work, contact Customer Support.

Best Answer
0 Votes

‎04-24-2018 20:21

In response to SunsetRunner

‎04-24-2018 20:21

After 3 resets and letting the battery die all the way it’s working! Thank you for the advice !
Best Answer
0 Votes

‎04-25-2018 07:13

In response to Glockman51

‎04-25-2018 07:13

That's good news, Glockman!

Best Answer
0 Votes