Versa no longer registering HR or other stats

[moon32]

Since I bought my son an Ace2 & set it all up in my Fitbit App under "My Family", & got his daily tracking up & running, my Versa has spat the dummy. My watch no longer picks up my HR. There is no reading when wearing it in general & it doesn't track when I set it for a workout, (in fact it literally says "0" & has a flat line when I sync it with the App, then check my workout stats). It won't track calories burnt either.
I have looked up all the trouble shooting & have reset the watch, turned it off & on & looked at several articles to see if there is anything else I can do & I have done it all... still nothing.
Help please.

[JuanJoFitbit]

Hi @moon32, due to the recent events, I apologize for the delayed response. However, it

s great to see you in our Fitbit forums.

Regarding the tracking issues that your Fitbit Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that they took care of your case and you are back on track now.

Don't hesitate to get back if more assistance is needed.