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Versa steps tracking inquiry

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‎02-22-2020 23:58 - last edited on ‎04-06-2020 12:05 by Fitbit Moderator

‎02-22-2020 23:58 - last edited on ‎04-06-2020 12:05 by Fitbit Moderator

How can my Fitbit Versa possibly be tracking my steps etc. when it has been shut down and in the box for 2 weeks? Makes me wonder.

 

 

Moderator edit: updated subject for clarity

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‎04-06-2020 12:04

‎04-06-2020 12:04

Hi @mjdavies3, due to the recent events, I apologize for the delayed response. However, regarding the issue you experienced with your Fitbit Versa, I was able to get in touch with our Support team and was told that they assisted you via email.

 

We apologize for any inconvenience and we appreciate your feedback since this helps us to keep improving.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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