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Versa non responsive

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‎09-14-2019 01:46

‎09-14-2019 01:46

Hi guys please assist my versa is dead I took if off Thursday morning and put onto the charge I had it on over night and was not going to be using it on the day when I got back home in the even the screen was blank but the sensor was flashing but its been off for the the whole day and I can't connect or pick it up on any of my synced devices please assist.

 

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‎09-14-2019 02:05

‎09-14-2019 02:05

Hi @Zolile  Try restarting it several times, but if that doesnt fix it please come back here.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-14-2019 02:12

In response to NellyG

‎09-14-2019 02:12

Thanks Nelly I've tried a number of times with no joy

 

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‎09-14-2019 03:16

In response to Zolile

‎09-14-2019 03:16

Thanks for trying and reporting back. I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-14-2019 03:28

‎09-14-2019 03:28

  • Same issue. Flashed on for less than 2 seconds one time but otherwise will not do anything. I’ve had it less than 12 hours! Shows to be updating and connected to the app but screen does 0
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‎09-14-2019 09:02

In response to TylerR007

‎09-14-2019 09:02

@Zolile @TylerR007 welcome to our Fitbit Community! In addition to the information that shared @NellyG, I'd like you to try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

 

Keep @NellyG and me posted on the outcome! 😀

JuanJo | Community Moderator

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