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Versa not Responding and Button Stuck

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‎06-11-2019 18:18 - last edited on ‎06-12-2019 07:17 by Fitbit Moderator

‎06-11-2019 18:18 - last edited on ‎06-12-2019 07:17 by Fitbit Moderator

My versa started acting erratically (screen jumping, tracking 0 steps) so I restarted multiple times with no change. I looked on this forum and found a suggestion to reset to factory settings. That became difficult and it took multiple attempts to reset. Now it’s finally done so and the watch is in the intro/quick start mode and the prompt asking me to press the top-right button is on. The button doesn’t appear to be working and I’m now stuck. Suggestions?

 

 

Moderator edit: Clarified subject

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‎06-12-2019 00:34

‎06-12-2019 00:34

Hi @AmandaMB711 I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-12-2019 07:13

‎06-12-2019 07:13

Welcome to the Forums @AmandaMB711. Hello @NellyG.

 

As always @NellyG, thanks for bringing this up. @AmandaMB711 Thank you for sharing what is going on and what you have tried to correct this situation.

 

Our support team will be reaching out to you via email. Please be sure to keep an eye on your email's inbox, spam and trash folders for their mail. I'm sure that they will be more than happy to help you figure out what is going on.

 

Please let us know if there is anything else that I can help you with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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