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Versa not charging anymore

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‎10-18-2020 09:04 - last edited on ‎10-19-2020 18:54 by Fitbit Moderator

‎10-18-2020 09:04 - last edited on ‎10-19-2020 18:54 by Fitbit Moderator

Hello, my watch ran out of charge and was no longer working. Then I pressed the power button with the side button and it didn't work either

 

Moderator Edit: Clarified subject

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‎10-19-2020 18:53 - last edited on ‎07-11-2025 08:35 by Fitbit Moderator

‎10-19-2020 18:53 - last edited on ‎07-11-2025 08:35 by Fitbit Moderator

Hi @HaneenAbdullah, welcome to the Community Forums!

Thanks for your post and for the details that were shared. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

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