help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not charging/working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-26-2019 07:38

‎08-26-2019 07:38

Purchased in Dec 2018, replaced (under warranty)around March and now having issues with the replacement....

Started having issues 2 weeks ago...heart rate not tracking/wrong. Heart rate not being tracked in app, etc. Well now as of yesterday...NOT WORKING AT ALL! It won't charge and I've tried switching the charger, outlet & nothing is working.  It's completely dead! Not happy that the Versa seems to have a 4 month life span!

Please help

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-27-2019 07:32

‎08-27-2019 07:32

@BBdoll it's great to see you in our Fitbit Community!I'm happy to assist you with your Fitbit Versa since it won't turn on nor take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. 

 

After this, charge your watch for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes