04-08-2018 09:47
04-08-2018 09:47
Fitbit Versa is saying not charging - not enough power at the source. Have tried on a laptop, desktop, USB plug and USB plug socket. Anyone else having the same issue? Thanks in advance
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04-16-2019 03:52
04-16-2019 03:52
No , they just stop working after 6 months.
Notify Fitbit for a new one under warranty. New one will track even better than old one but strap will keep falling off and you will lose it ! That is our 8 month Versa story
04-16-2019 03:54
04-16-2019 03:54
No, they just stop working after 6 months.
Notify Fit bit for a new one under warranty. New one will track even better than old one but strap will keep falling off and you will lose it ! That is our 8 month Versa story.
04-16-2019 04:28
04-16-2019 04:28
04-16-2019 09:09 - last edited on 05-22-2020 19:53 by LiliyaFitbit
04-16-2019 09:09 - last edited on 05-22-2020 19:53 by LiliyaFitbit
You may need a new charger. Contact customer care. Mine was replaced right away free of charge. There were some faulty ones.
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Moderator edit: personal info removed
04-16-2019 09:25
04-16-2019 09:25
04-16-2019 12:44
04-16-2019 12:44
04-25-2019 11:34
04-25-2019 11:34
I purchased my versa on amazon in January did not have a problem until last week when a fully 100% charged battery drained in 10 hours. I let it go thought maybe my notifications were draining it so I turned that off, it kept happening for the next 3 days I was on the road so I contacted support and had me charge again and use it until battery depleted and once again fully charged to 100 and it was dead by 1am contacted them again and they said to restart so I did and then put it to charge and now it’s not charging at all it’s been 5 hrs and it’s only at 13% and now saying not enough power. I want having any problems before with charging doc so I’m going to say it’s the watch itself! I will have to contact them and will not go through days of back and forth this needs to be replaced. I had a blaze for 2 years + and never had a problem and I decided to upgrade to something “fancier” that was “waterproof” not happy
04-25-2019 11:43 - last edited on 05-22-2020 19:53 by LiliyaFitbit
04-25-2019 11:43 - last edited on 05-22-2020 19:53 by LiliyaFitbit
My experience with customer service was excellent. I hope you find the same.
Sent from my iPhone
Moderator edit: personal info removed
05-05-2019 12:58
05-05-2019 12:58
My Fitbit Versa, an eagerly awaited birthday present received on May 1 also does NOT charge! I have tried resetting, restarting, NOTHING WORKS! Going back to Verizon tomorrow 😥
05-05-2019 12:59
05-05-2019 12:59
@polpocket86 wrote:Fitbit Versa is saying not charging - not enough power at the source. Have tried on a laptop, desktop, USB plug and USB plug socket. Anyone else having the same issue? Thanks in advance
@polpocket86 wrote:Fitbit Versa is saying not charging - not enough power at the source. Have tried on a laptop, desktop, USB plug and USB plug socket. Anyone else having the same issue? Thanks in advance
My Fitbit Versa, an eagerly awaited birthday present received on May 1 also does NOT charge! I have tried resetting, restarting, NOTHING WORKS! Going back to Verizon tomorrow 😥
05-05-2019 17:16
05-05-2019 17:16
05-05-2019 20:35 - last edited on 05-22-2020 19:53 by LiliyaFitbit
05-05-2019 20:35 - last edited on 05-22-2020 19:53 by LiliyaFitbit
Contact customer service. You likely have a bad charger. They are very good with replacing bad ones right away. Then, enjoy!
Sent from my iPhone
Moderator edit: personal info removed
05-06-2019 05:06
05-06-2019 05:06
It won’t even let me restart my Versa because when I remove from charging cable it turns off. I had it plugged in all night and it still showed 0% charge.
05-06-2019 08:27 - last edited on 05-22-2020 19:52 by LiliyaFitbit
05-06-2019 08:27 - last edited on 05-22-2020 19:52 by LiliyaFitbit
Definitely contact customer care!
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Moderator edit: personal info removed
05-06-2019 16:34
05-06-2019 16:34
05-06-2019 17:09 - last edited on 05-22-2020 19:52 by LiliyaFitbit
05-06-2019 17:09 - last edited on 05-22-2020 19:52 by LiliyaFitbit
Glad to hear that! Now you can enjoy it.
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Moderator edit: personal info removed
05-08-2019 07:43 - edited 05-08-2019 07:43
05-08-2019 07:43 - edited 05-08-2019 07:43
I have been having to same issue, I have tried everything discussed on this forum (multiple cradles, plugs, USB adaptors and device resets) with no success. Can you please advise on next steps?
05-08-2019 08:20
05-08-2019 08:20
05-08-2019 08:49 - last edited on 05-22-2020 19:52 by LiliyaFitbit
05-08-2019 08:49 - last edited on 05-22-2020 19:52 by LiliyaFitbit
Contact customer service. You will be pleasantly surprised. They will help you.
Sent from my iPhone
Moderator edit: personal info removed
06-09-2019 14:51
06-09-2019 14:51
My verse won’t charge.
Did the reset x’s 2, didn’t resolve problem.
On vacation.
I would like to contact customer support.