Versa not charging

[polpocket86]

Fitbit Versa is saying not charging - not enough power at the source. Have tried on a laptop, desktop, USB plug and USB plug socket. Anyone else having the same issue? Thanks in advance 

[harwax1]

Have Fitbit replace charger

[SunsetRunner]

I’ve had my Versa for several months. No problem with charging until tonight— get the message about outlet not having enough power. But everything else charges just fine with that outlet. It must be the charger. I’ll call Fitbit tomorrow. This is very annoying. 

[HeydyF]

Hey @bananasun2003! Thanks for your reply! Considering that your Versa still not charging, I have escalated your case with our Support team for them to assist you, so please keep an eye on your inbox.

@SunsetRunner, I'd like you to keep me updated about what Fitbit says about this inconvenience. 😉 

@harwax1, our team always look for the best option to get our users back on track. 

I'l be around guys! 

[Loopylogan]

Thanks for that - it worked for me!

[SunsetRunner]

My Fitbit mysteriously is charging again.  I didn’t do anything. I didn’t hear from anyone from the team either.

[TheBarron]

Don't be surprised if it stops. The charging pins are thin and the metal contacts rub off. Put a piece of clear tape over the contacts before you out it on. That's what i do on my replacement and so far, no problems.
See pic.




 

Sent from Yahoo Mail on Android

[HeydyF]

Hey guys! I hope you are doin' fine! 

@Loopylogan, welcome aboard my friend! Sounds great that the tips posted along this thread have helped you out. If you have further questions or comments, let me know! 

@SunsetRunner, I appreciate the update. Keep me posted if you have further questions! 

@TheBarron, thanks for sharing that tip. I'm pretty sure it might help other users with the same inconvenience, to solve it. 

I'll be around! 

[SunsetRunner]

I have had my Versa for about 8 months now and since I got the replacement charger, it has worked flawlessly. I wear it all day and night and need to charge it every 4 days or so. No visible sign of wear on the contacts on the watch or charger.

[SunsetRunner]

For some mysterious reason, mine is charging again. But, if it stops, I’ll request a new one. Thanks. Love it!

Sent from my iPhone

Moderator edit: personal info removed

[HeydyF]

Hey guys, @SunsetRunner and @SunsetRunner, I hope you are doin' great! 

I appreciate you are sharing these updates. Sounds great that your Versa is charging again and that the battery is lasting as expected. 

If you have further questions or comments, let me know! 

[SunsetRunner]

Well, I spoke too soon. My Versa took forever to charge, and one day later, it is 100% uncharged. Looks like I need a replacement charger. Since I only have the Versa a few months, I assume it is under warranty. How do I get a new charger? Thank you.
Elizabeth

Sent from my iPhone

Moderator edit: personal info removed

[harwax1]

Just call Fitbit and they should send you a new charger. In the mean time
try tying a few rubber bands around charging unit with fitbit in it. The
pressure of the rubber bands might be enough to make pin contact against
the Versa (assuming that is the reason).

[SunsetRunner]

Thank you. I prefer getting a new charger. The Versa fits tightly in the
current one, and I should not have to do that. I’ll give them a call. Do
you happen to have their number? If not, I’ll search for it.
Elizabeth
--

Moderator edit: personal info removed

[harwax1]

877-623-4997 - only meant rubber bands as a temporary fix until new charger
arrived - good luck

[SunsetRunner]

Thanks for clarifying.
Elizabeth

Sent from my iPhone

Moderator edit: personal info removed

[sbullock85]

I received a replacement for some touchscreen issues a month ago - it was a Birthday/Christmas present...now my charger isn't working...I tried to reset the versa, cleaning it etc and nothing...

I am sooo disappointed with this product. I was happy with charge 2 but now I don't know if I'd continue with any fitbit product as clearly versa has a lot of issues.... 

Sigh I NEED HELP ASAP!!!

[Suegil]

Hi,
I got fed up. Replacement charger didn’t work so returned Fitbit for full refund. Not confident enough to try another product from anywhere else.

Sent from Yahoo Mail on Android

[TheBarron]

Fitbit replaced the unit itself when my sweat wore down the contacts. Now i put clear tape over the contacts and replace it every 3 days when i go to charge it. I use thick clear box tape. 

Sent from Yahoo Mail on Android

[SunsetRunner]

Contact customer support. You may have a defective charger. They replaced mine right away after I contacted them. Good luck.

Sent from my iPhone

Moderator edit: personal info removed

[b_hugg]

Hello having the same issue it wont charge no matter what power outlet I use, tried to reset using the buttons, keeps coming up as 0% charge and wont charge still.