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Versa not charging

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‎08-28-2020 16:38 - last edited on ‎08-29-2020 05:58 by Fitbit Moderator

‎08-28-2020 16:38 - last edited on ‎08-29-2020 05:58 by Fitbit Moderator

I’ve had my Versa plugged in for multiple hours and it is not charging. I’ve cleaned it’s prongs and the back of the watch. I’ve even changed outlets. I’ve never had this problem before. I bought the watch 2018. Please advise. 

 

 

Moderator Edit: Clarified subject

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‎08-29-2020 06:03 - edited ‎09-26-2023 07:58

‎08-29-2020 06:03 - edited ‎09-26-2023 07:58

Hi there @Kweichert, welcome to the Community Forums. I'm sorry to hear that your Versa is no longer charging. Thanks for the details provided in your post about your watch's screen behavior and for taking the time to fix it prior to posting here. 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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