Versa not connecting to WiFi

[Chrisjmun]

Versa not able to recognise my wi fi network..has worked before. Tried all your listed suggestions.

Moderator edit: updated subject for clarity

[SunsetRunner · Accepted solution]

Hi, the Versa only recognizes your wifi network when it's in the charger and connected to your computer. Besides that, your phone has also be connected to your wifi network: on your phone, go to wifi settings, press it and it will show the name of your network with on the right side of the name a white wifi icon. Press this icon and Fitbit will start connecting to your network. Once established, the wifi icon turns to blue and will say connected. If you want to check whether your Versa is connected, go to the settings on your Versa, go to settings, press it, scroll down to Device Info, press that and scroll down to IP address and you will see the IP of your network.  

[JuanJoFitbit]

@Chrisjmun  Welcome to our Fitbit Community! I would like to follow up on the connection issues you experienced with your Fitbit Versa and would like to know if the issue got resolved after following the great advice that shared @SunsetRunner.

Looking forward to your response! 

[Lilipad]

My versa can't connect to my wifi network....i don't know what to do, its close enough to there router, its charged.....dont now what to do, help??

[JuanJoFitbit]

@Lilipad Thank you for joining us in this thread and our Fitbit Community! I'm sorry for the late response and I'm sorry to hear that your Versa is not connecting to your WiFi either.

Please restart your Versa as described in this help article. This will refresh your tracker internally. Once you've done this, restart your phone and try connecting your Versa to your phone again.

Keep me posted on the outcome! 

[garglucky]

I am having the same problem. I have all the steps what are mentioned above in the posts but no luck. I have also tried to shutdown the watch and also tried factory reset the watch and then pairing again with fitbit app but no luck.

I am using up to date ios and upto date fitbit app and fitbit software on watch is also upto date.

[JuanJoFitbit]

@garglucky It's great to see you in our Fitbit Community! Regarding the syncing issues that your Fitbit Versa is experiencing, I appreciate the troubleshooting steps that you have done before contacting us.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 😀

[needscoffee]

In trying to follow the 'accepted solution' of: "on your phone, go to wifi settings, press it and it will show the name of your network with on the right side of the name a white wifi icon. Press this icon and Fitbit will start connecting to your network. Once established, the wifi icon turns to blue and will say connected." from an earlier post...

• Are these steps for iOS or Android?  I am on a Galaxy S9 running Android 9 and I don't have a white wi-fi icon.
• I've attempted to have the fitbit app scan and manually add my wi-fi network and it still doesn't 'locate' it.
• I've also restarted both my phone and the versa.
• I've also reset the versa to factory defaults.
• The versa is in the charging dock, plugged into my desktop PC.  I am attempting to set up the versa for the 5th time since unboxing it 24 hours ago.

It's also frustrating because I don't know whether or not the versa has successfully paired with my phone.  On one screen of the app, it says it has.  But when I try and update the weather app, the fitbit app tells me the versa is not connected.  I am contemplating returning the versa.  This has not been a great experience and I haven't moved beyond the set up phase.

[RealGomer]

Loverly. Who was the genius who decided the only way to get a Versa to connect to wifi is when it's in the charger That person obviously never used a versa. OR any other wifi device.

SunsetRunner - On your phone? Hello. Not everyone uses a phone for a computer. What does a computer user do?

@SunsetRunner wrote:

Hi, the Versa only recognizes your wifi network when it's in the charger and connected to your computer. Besides that, your phone has also be connected to your wifi network: on your phone, go to wifi settings, press it and it will show the name of your network with on the right side of the name a white wifi icon. Press this icon and Fitbit will start connecting to your network. Once established, the wifi icon turns to blue and will say connected. If you want to check whether your Versa is connected, go to the settings on your Versa, go to settings, press it, scroll down to Device Info, press that and scroll down to IP address and you will see the IP of your network.

Moderator edit: merged reply

[mepcpa215]

I am having the same issue not seeing any networks. My Versa is in the charger which is plugged into my Windows 10 laptop.

I do not have a smart phone.

When I go to Wi-Fi settings in the Fitbit app on the laptop, it doesn't show any network connections and says Bluetooth is off. The laptop does not have Bluetooth but the Fitbit dongle is plugged in along with the charger also plugged and the watch is in the charger. I have a WPA2-Personal Wi-Fi 2.4 GHz.

I have restarted the watch twice by pressing the left and bottom right buttons.

No networks appear in the list.

Any other suggestions?

[Kelann]

I have the EXACT same issue. Exactly the same. And I see that you've had zero solutions offered. SO FRUSTRATING. I've been working with support for a month. NOTHING. I want to believe there is a solution to this, otherwise I'm a sucker that spent WAY too much money on what is basically just a watch and a pedometer 😞

[Jane5051]

I'm in the same boat! No resolution. It is so frustrating!

[Arlenesbags]

I have the same issue as the 1st poster.  My Versa no longer has a wi-fi connection even with it being next to my phone which is wi-fi connected. I followed your suggestion re:checking going into settings on my Versa to check my wi-fi connection.  It is NOT connected.  I charged my Versa this morning & as of this moment, the battery is 98% full.

I had no problems with my Versa until the latest update 2 weeks ago.  I have followed all suggestions several times to no avail.  I would say the resolution rests with Fitbit. Please resolve this issue.  I hate to think this an example of built-in obsolescence!

[jaw373]

You cannot do anything these posts indicate. The wifi is off...the item is next to my computer and in the charger but nothing is working!!! I been wasting my morning tryin to load music onto my NEW versa 2 that costs over $200 and it is a pain in the **ahem**. Why don't these forums give straight forward plain english responses instead of making the consumer hunt and peck for information. If uou are going to have a product that costs hundreds of dollars make it work and make the support worth a **ahem**. At this point i'm wasting my day with useless garbage that is not helping me at all!!!!!!!!!!!!!!!!!!!!

[SunsetRunner]

Why is this post marked "answered"?  It's not answered.  A moderator gave out generic instructions which everyone indicted did NOT work.

Is there a place to report moderators for incorrectly marking threads answered?  They need to understand that posting a link to generic instructions does not mean a problem has been answer.  They need to wait and see how people report back.  In some case, as here, the problem is not user ignorance -- it's a bug with the tracker.

I have this same problem but I'm going to start a new thread that isn't mislabeled as answered.

[steamman]

Do you have special characters in your password. If so don't use them. 

[SunsetRunner]

No special characters.  I suspect the problem may be that I'm using a dual-band router, but there's no way for me to point the tracker to a specific band because my router using the same name/automatic switching.  Nevertheless, I appreciation your suggestion.

I started a new thread since this one is incorrectly labeled answered:

https://community.fitbit.com/t5/Versa-Smartwatches/Versa-2-will-not-connect-to-wifi/td-p/3975817

[momfitwalks]

I discovered my Fitbit Versa wasn't connected to the WiFi this morning and hasn't been for 2 days.  I tried connecting, wouldn't work.  I tried the suggestions of resetting to factory settings, still wouldn't work.  I deleted the app from my phone and then reloaded the app, and that fixed the problem!!!  Just thought I'd share this info as I didn't see this suggestion anywhere.

[SunsetRunner]

Nothing worked at first. 
not restarting the Veras, no IP addresses showed up even when I tried to add mine manually. I put it on the charger even though it was at 77% charged.

Finally restarting the iPhone fixed things. Maybe lead with that next time.

Thanks, Jane 

[bobolary]

This assistance on activating my Wi-Fi on my new Versa 2 does NOT work.  I tried all mentioned methods.  It doesn't look like the Wi-Fi option works on this model.  I have many home based items that work fine with my Wi-Fi, but NOT my Versa 2.