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Versa not connecting with iPhone

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‎11-25-2020 12:31 - last edited on ‎11-25-2020 18:09 by Fitbit Moderator

‎11-25-2020 12:31 - last edited on ‎11-25-2020 18:09 by Fitbit Moderator

I've tried all the tech tips offered here including deleting and re-downloading the app and restarting everything in the chain.  I used to see Versa in my iPhones BlueTooth settings but thats even gone missing.  Stranger thing is I am getting bits and pieces of data in the app as if it's secretly acquiring data or making it up because it's hardly accurate.  My watch was given to me January 2020 as a gift from my wife.  

 

Moderator Edit: Clarified subject

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‎11-25-2020 18:08

‎11-25-2020 18:08

Hi @djp420, welcome to the Community Forums.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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