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Versa not connecting

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‎07-17-2018 13:42

‎07-17-2018 13:42

My versa stopped syncing and couldn't get anything to make it work again. So uninstalled and now trying to reinstall, I get to the point where it "finds" my versa, but then just sticks on the "connecting to the tracker" screen and nothing happens. Any suggestions?

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‎07-17-2018 22:48

‎07-17-2018 22:48

I would try restarting your phone and then restarting the versa by:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. If your Fitbit Blaze, Fitbit Ionic, or Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

 

Best Answer

‎07-18-2018 00:58

In response to SteveH

‎07-18-2018 00:58

I had the same issue. it was resolved by shut down the Fitbit and restarting it. 

 

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