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Versa not counting calories burned

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‎06-04-2021 10:35

‎06-04-2021 10:35

My versa is not counting calories burned. I have tried the restart with no luck.

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‎06-04-2021 10:38

‎06-04-2021 10:38

Can you be more specific.  Does your phone app show 0 calories burned?  Versa 2 also?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎06-04-2021 11:59

In response to JohnnyRow

‎06-04-2021 11:59

Hi, 

Sorry, on an average day I was burning usually over 2500 calories. In the last two weeks I have increased my activity( going from average 9000 steps to average 20,000 steps a day) but my calorie count is averaging around 800 calories burned.

Thanks f

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‎06-04-2021 12:42

In response to Baileyzyx

‎06-04-2021 12:42

Strange.

Make sure your weight hasn't accidentally gotten changed to something obviously too low.

Maybe look at calorie burned charts for the day and for an exercise session to see if calories are increasing during exercise, or always constant.  Also check heart rate graph to see if heart rate is increasing while exercising, since calories are based on heart rate.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎06-09-2021 03:42

In response to JohnnyRow

‎06-09-2021 03:42

Thanks for the input. I checked all those things and all was good. Tried the on off again and seems to have kicked back in to counting calories. 

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