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Versa not getting any notifications

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‎11-17-2018 17:33

‎11-17-2018 17:33

I currently have the iPhonexs max. My phone is not sending any notifications to my Versa I just got it today. I like it so far. But annoyed my Versa won't pick up my notifications. I have rebooted my Versa, turned notifications on and off, reset my phone, removed the Versa from my Fitbit app. Checked and notifications are turned on, on my phone and on my Versa. Please help!!

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4 REPLIES 4

‎11-17-2018 19:32 - edited ‎11-17-2018 19:33

‎11-17-2018 19:32 - edited ‎11-17-2018 19:33

@Michelle3 Are the notifications turned on your Versa if you long press the left button? Just double checking. Is the Versa syncing without issues?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎11-18-2018 01:22

In response to Marrrmaduke

‎11-18-2018 01:22

Yes to both. No idea what is wrong with it.

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‎11-18-2018 17:16

In response to Michelle3

‎11-18-2018 17:16

@Michelle3 Bizarre ... I admit. I did test my Versa with iPhone XS Max and it was working fine. I know it is a hassle but perhaps start from scratch (well almost)? In this order: Uninstall the app, forget Versa from the iPhone settings, reboot iPhone, install the app, reboot Versa, login to the app, grant all permissions requested.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎11-19-2018 08:54 - last edited on ‎10-17-2025 08:29 by Fitbit Moderator

In response to Marrrmaduke

‎11-19-2018 08:54 - last edited on ‎10-17-2025 08:29 by Fitbit Moderator

Welcome to the Community @Michelle3 and @Marrrmaduke thanks for the input.

I appreciate all the efforts in trying to fix this issue and would like to know if you keep experiencing this? If so, I recommend taking a look at the help article My Fitbit device isn't receiving notifications from my phone and follow the instructions provide there.

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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