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Versa not getting charged

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‎05-04-2020 10:16 - last edited on ‎05-18-2020 08:51 by Fitbit Moderator

‎05-04-2020 10:16 - last edited on ‎05-18-2020 08:51 by Fitbit Moderator

Hello,

 

I need some help. My Versa has stopped working - its not getting charged and the screen has gone blank. I have left it on the charging craddle for good time but nothing seems to be working. 

Help will be greatly appreciated.

 

Thank you.

 

 

Moderator edit: format

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‎05-18-2020 08:51

‎05-18-2020 08:51

Hi @SaBh, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

I'd like to follow up and help you with your Fitbit Versa since it won't turn on or take a charge.

 

Please let me know if your Versa vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for the next 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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