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Versa not getting notifications from iPhone 5

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‎05-07-2019 14:37 - last edited on ‎05-08-2019 04:37 by Fitbit Moderator

‎05-07-2019 14:37 - last edited on ‎05-08-2019 04:37 by Fitbit Moderator

I have paired my Versa with an iPhone 5.  The phone’s Bluetooth says “connected” and the Versa syncs properly, but when I try to set up notifications, a dialog says that the Versa must be paired with a phone.  I don’t get it - the Bluetooth says connected to Versa.

 

 

Moderator edit: updated subject for clarity

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‎05-08-2019 04:38

‎05-08-2019 04:38

@sunrisecanmore Welcome to the Fitbit Community! I hope you're doing well!

 

I will assist you with your notifications. Lets start by refreshing the link between your phone and your Versa by going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this please try these suggestions.

 

Let me know how it goes.

 

Alvaro | Community Moderator

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