Versa not getting notifications

[celly123]

Hello,

I have tried all the "fixes" and still I cannot get my Versa to vibrate and notify me when I receive a text. I am using the standard Samsung messaging app. It did working briefly the first time I set it up and then nothing. Any help would be great. My other apps such as Group me do work.

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @celly123.

Thanks for troubleshooting this by yourself. Can you please tell me which troubleshoot have you tried so far? In the meantime, I recommend taking a look at the help article My Fitbit device isn't receiving notifications from my phone and follow the instructions provide there.

Let me know the outcome. 

[celly123]

Hello Alejandra, 

 I have done all the suggested fixes as I previously stated.  I have reset the bluetooth,   restarted my device, refreshed my notifications, and set up my notifications again.  I have also uninstalled and reinstalled my app.  And still I cannot get notifications on my Versa.  This is my 4th different fitbit and second with my Samsung 8 and I have never had this problem.  Please forgive my frustration, but in addition to the notifications, the step count is way off on this Versa. ANy help would be greatly appreciated.  

[AlejandraFitbit]

Thanks for the update @celly123.

Since the steps provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted.