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Versa not getting notifications

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‎06-30-2019 10:52 - last edited on ‎07-01-2019 06:55 by Fitbit Moderator

‎06-30-2019 10:52 - last edited on ‎07-01-2019 06:55 by Fitbit Moderator

My Versa has quit receiving any notifications. I have a Moto Z Play.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎07-01-2019 06:54

‎07-01-2019 06:54

@Wogibb welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not getting notifications from your Moto Z Play.

 

I'd like you to follow the troubleshooting steps that are listed in this help article. After this, monitor your Versa and see if the issue gets fixed.

 

In the meantime, please check out this help page which has a list of the supported devices.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎07-02-2019 08:54

In response to JuanJoFitbit

‎07-02-2019 08:54

I did what you said and it fixed my problem. Thank you
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‎07-03-2019 05:44

In response to Wogibb

‎07-03-2019 05:44

@Wogibb That's great news! I'm so glad to hear that your Versa is getting notifications again. Thank you for posting the update here.

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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