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Versa not holding a charge

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‎03-12-2019 15:21

‎03-12-2019 15:21

Since the most recent update around Dec 2018, my battery life SUCKS. I've done all the suggested tweaks to decrease battery usage, but still get less than 12hrs of battery life!! 

Has anybody else experienced this or better yet, found a resolution? 

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‎03-12-2019 18:06

‎03-12-2019 18:06

Hi, some users have had the same experience after the latest update. Contact Customer Support and ask for a battery test. 

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‎03-12-2019 18:06

‎03-12-2019 18:06

Hi, some users have had the same experience after the latest update. Contact Customer Support and ask for a battery test. 

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‎03-13-2019 08:05

In response to SunsetRunner

‎03-13-2019 08:05

@SassyRN Welcome to our Fitbit Community! I'm sorry to hear that your Versa is not holding a charge. I was able to get in touch with our Support team and was told that they contacted you via email recently. Please check out your email account in order to follow up with them.

 

Thank you so much for your help @SunsetRunner!

 

Let me know if you have any doubts! Smiley Happy 

JuanJo | Community Moderator

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