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Versa not mapping exercise

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‎09-12-2019 15:59

‎09-12-2019 15:59

I viewed multiple troubleshooting with this issue, and investigated each solution. But continue with same problem.

When i select exercise for example walk on watch my watch continues with connecting. Never connects. 

I checked each exercise all set for GPS. GPS is set on phone, and in the fitbit online dashboard. 

I turned my WIFi off like suggested, With no luck.

Ive had many issues with my Versa compared to my charge 2. Which had had very little issues compared to versa.

Please help me with this issue. Would be appreciated 

  • Amy
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‎09-13-2019 19:29

‎09-13-2019 19:29

@AmyBethS Amy could you please provide me with your Versa model (Lite, SE, etc) as well as your phone model, OS and Fitbit app version? Thx!

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎09-14-2019 07:01

In response to Marrrmaduke

‎09-14-2019 07:01

Hello with help from my husband and a youtube video we found a solution
last night i was able to finally get my fitbit to connect.
I have a LGG6 software version 8.0 with a Versa 1 (i guess).
What I did was removed my Versa via online fitbit application. Then i went
to my fitbit app on my phone made sure it was removed.
Did a soft reset on my fitbit then restarted my phone.
Then added my versa back on the phone app.
And like magic it connected for the first time in a month since i got it.
I hope this helps others.
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