Versa not receiving any notifications

[Alli-M]

My Fitbit Versa has stopped receiving all notifications I have looked through the forum and have tried everything that has been recommended to resolve this issue but nothing at all has worked.  Anyone else having problems with the Versa? Any help would be much appreciated. 

[JuanJoFitbit]

@Alli-M, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

Regarding the notifications issue that your Fitbit Versa is experiencing, I appreciate the time spent trying to resolve this issue before contacting our forums.

I would like to know what is the brand and model of your phone. Also, let me know what troubleshooting steps you have tried since this info will help me to avoid providing the same information.

In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.

[Alli-M]

Hi I have the iPhone7 I have tried turning off the notifications and turning them back on also restarting Fitbit, deleting the Versa and then adding it again to Fitbit app since doing all this I have started receiving snapchat notifications and calls but no texts or WhatsApp notifications come through. Any help would be grateful.

Sent from my iPhone

[JuanJoFitbit]

@Alli-M, I apologize for the delayed response. However, I appreciate the time spent trying the recommended troubleshooting steps.

Our team is actively working on a fix and expect to have this issue resolved soon. Once a solution is available, we'll make sure to post it on the Community.

In the meantime, I'd like you to check out Kate's post where she shared extra information and some tips for you to try.

We really appreciate your patience and understanding with this.

I'll be around if any question arises.